Customer FAQs
Customer FAQs
Customer FAQs
Common Questions
Got questions? We got answers! Take a look at some of our frequently asked questions. Don’t see what you’re looking for? Feel free to call or email us.
CONTACT US
We accept Paypal, Visa, MasterCard, Bankcard, Switch, Discover, Solo and American Express.
We use the strongest level of encryption available to protect your financial information when you are checking out. We will never store your credit card number, and we only ship to your registered billing address to prevent unauthorized use. We will never ask for your credit card or banking information in an e-mail.
Yes, we do! Purchase a gift card online by clicking here.
Return Policy For Online Orders
- Can return for store credit only or exchange for size, no cash or credit card back.
- Must return within 14 days.
- Return shipping is the customer's responsibility.
- To initiate a return, contact customerservice@overtheedgeapparel.com and state the item you wish to return, as well as the order number, a brief item description and the reason why you are returning the item.
- Can return for store credit only or exchange for size, no cash or credit card back.
- Must return within 7 days.
Immediately email customer service and save all of the packaging. We will make arrangements for return shipping!
We typically ship using USPS priority mail within 1-2 business days of receiving your order. In total you should receive your order in 2-5 business days. (Yes, we do work Saturdays!)
Yes, if an item does not run true to size we will say so in the item description.
For answers to any other customer questions, contact our team by clicking here.
Common Questions
Got questions? We got answers! Take a look at some of our frequently asked questions. Don’t see what you’re looking for? Feel free to call or email us.
CONTACT US
We accept Paypal, Visa, MasterCard, Bankcard, Switch, Discover, Solo and American Express.
We use the strongest level of encryption available to protect your financial information when you are checking out. We will never store your credit card number, and we only ship to your registered billing address to prevent unauthorized use. We will never ask for your credit card or banking information in an e-mail.
Yes, we do! Purchase a gift card online by clicking here.
Return Policy For Online Orders
- Can return for store credit only or exchange for size, no cash or credit card back.
- Must return within 14 days.
- Return shipping is the customer's responsibility.
- To initiate a return, contact customerservice@overtheedgeapparel.com and state the item you wish to return, as well as the order number, a brief item description and the reason why you are returning the item.
- Can return for store credit only or exchange for size, no cash or credit card back.
- Must return within 7 days.
Immediately email customer service and save all of the packaging. We will make arrangements for return shipping!
We typically ship using USPS priority mail within 1-2 business days of receiving your order. In total you should receive your order in 2-5 business days. (Yes, we do work Saturdays!)
Yes, if an item does not run true to size we will say so in the item description.
For answers to any other customer questions, contact our team by clicking here.
Common Questions
Got questions? We got answers! Take a look at some of our frequently asked questions. Don’t see what you’re looking for? Feel free to call or email us.
CONTACT US
We accept Paypal, Visa, MasterCard, Bankcard, Switch, Discover, Solo and American Express.
We use the strongest level of encryption available to protect your financial information when you are checking out. We will never store your credit card number, and we only ship to your registered billing address to prevent unauthorized use. We will never ask for your credit card or banking information in an e-mail.
Yes, we do! Purchase a gift card online by clicking here.
Return Policy For Online Orders
- Can return for store credit only or exchange for size, no cash or credit card back.
- Must return within 14 days.
- Return shipping is the customer's responsibility.
- To initiate a return, contact customerservice@overtheedgeapparel.com and state the item you wish to return, as well as the order number, a brief item description and the reason why you are returning the item.
- Can return for store credit only or exchange for size, no cash or credit card back.
- Must return within 7 days.
Immediately email customer service and save all of the packaging. We will make arrangements for return shipping!
We typically ship using USPS priority mail within 1-2 business days of receiving your order. In total you should receive your order in 2-5 business days. (Yes, we do work Saturdays!)
Yes, if an item does not run true to size we will say so in the item description.
For answers to any other customer questions, contact our team by clicking here.